FAQ’s

We know you have a lot of questions about your custom garment order. If you don’t see the answer to your question below, please feel free to contact us at 843-763-0740 or fill out our contact form.

Screen Printing & Embroidery

How many pieces are needed for a minimum order?

We have two main printing methods
1) Screen Printing orders require a 12 piece minimum per imprint color
2) Direct to Garment printing has no minimum order requirement
Embroidery orders: We require a 6 piece minimum

How can I place my order?

To place your order please stop by our showroom, call us at 843-763-0740 or submit your order to info@charlestoncottonexchange.com or orders@charlestoncottonexchange.com

What is your turnaround time?

Our turnaround time varies depending on the season. We usually get orders out within 10-12 working days. We will always try to accomodate you with your event date. Please contact us for rush orders and availability

What type of garments do you have available to print?

We obtain our garments from many different warehouses. Some of the brands that we have access to are Gildan, Hanes, Jerzee, Next Level, American Apparel, Nike, Port Authority, Eddie Bauer, Columbia and many more

How is embroidery priced?

We have a basic set-up charge for custom design. Unit pricing is based on the number of stitches, complexity of design/garment and number of locations embroidered.

What is spoilage allowance?

Although we strive for perfection, the possibility exists that we may misprint or damage your goods in the printing process. Charleston Cotton Exchange’s policy is that we are allowed a spoilage rate based on the total number of imprints per order.

24-144 imprints: 5% allowance 144 pieces and up: 2.5% allowance.

General Questions

How do I submit my own custom artwork?

We prefer that you send us existing artwork in a vector .ai, .eps file or .psd file. You may also send us a workable .pdf file. If that is not possible, we are able to work with what you have available and get your artwork prepared for printing. You may send your artwork to our Art Director, Meghanne Jones, at art@charlestoncottonexchange.com

Notice About Ink Colors

Please note that due to varying monitor settings, the colors represented on the online art approval form may not match the actual ink or thread colors screen printed or embroidered on your garments. Charleston Cotton Exchange is not responsible for variations between your monitor and the actual ink or thread colors. Samples of both ink and thread colors are available upon request

Garment Sizing

Garment sizing can vary by manufacturer, styles, fabric, etc. If you need sizing information, you may purchase a sample of a sample of a specific item by ordering one or stopping by our showroom to review most available size specifications.  Charleston Cotton Exchange is not responsible for the purchase of incorrect sizes.

Shipping, Return, & Exchange

We ship most of our orders via UPS Ground. Our orders normally ship within 7-10 business days from when they are completed. Many orders are packed the day they are completed and shipped from our warehouse.

Do you delivery locally?

Don’t have time to pick-up your order yourself? We will deliver locally at no charge within a 10 mile radius of our facility!

What’s your return policy?

Charleston Cotton Exchange goes to great lengths to ensure that all orders are filled accurately, on-time and are of the highest quality. However, mistakes happen. It is how we handle our mistakes that will earn your trust and continued business.

We accept returns and will refund payment if you are disappointed with your order if:

1) The garments/items themselves are materially flawed (if we supply the material)

2) The decoration quality is below a reasonable range of expectations

3) The design of the final product is significantly different from the final approved proof(s) approved by the customer before printing.

Please speak to a customer service representative for all return and refund information.

How to Request a Return?

Return claims must be filed with the customer service department within 7 business days of receiving your order. All defective material must be returned in order to receive credit or replacements. Please call 843-763-0740 or email at info@charlestoncottonexchange.com to process your return. All requests will be reviewed by the customer service manager and determined if a return request is valid.