Deadlines & Rush Jobs
Our standard production time for both screen print and embroidery orders is 10 working days. This is normally two weeks, unless a holiday falls in between. However, if you have a job that must be completed by a certain date, please make sure we know your specific in hands date. If an order is needed in a shorter time frame, we will do our best to accommodate your request. However, please understand any rush orders do bump others, and result in a necessary rush fee.
Quantity minimums and price breaks
Charleston Cotton Exchange has a minimum of 12 pieces on screen printed orders with pricing breaks at 24, 48, 72 and above. However, with our digital (DTG) printer we can do as little as one! For embroidery we can do as little as 6 hats or apparel wear. For promotional products, each promotional item has separate minimum order requirements, as well as set-up charges. Some products can be done with a LESS THAN MINIMUM charge. Please consult with your sales or customer service rep for up-to-date information.
Charleston Cotton Exchange excepts cash, checks, major credit cards and pre-authorized school, municipality and corporate purchase orders. Orders require a minimum of 50% down with balance due upon completion. On promotional products 100% is required at time of order. These items are decorated with your custom logo therefore are not returnable.
At Charleston Cotton Exchange, our goal is to ensure that all orders are filled accurately, on-time and are of the highest level of quality. Occasionally we may miss a potential problem with a garment or item defect. If this is the case, please contact your sales representative and let us know of any errors or discrepancies within 72 hours of receipt. In most cases, CCE will credit you back the cost of the misprinted or defective items from your invoice. If you already plan to place a reorder and would like those misprinted items included in the run, it is not a problem.
Order Cancellation & Restocking Fee
In most cases, our order process does not start until everything is approved and paid for. An order cannot be cancelled once the goods have had any part embellished. Customized goods are not returnable to our wholesale vendors, so we cannot credit you for any decorated orders. If you decide to cancel your order after we have already purchased the blank goods, you will be subject to a 25% restocking fee. The restocking fee represents our real costs to return the blank goods as well as the restocking fee.