privacy policy

At Charleston Cotton Exchange, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information we may collect

Name
Email Address
Phone Number
Billing& Shipping Address
Payment details (processed securely via third-party providers)

Non-Personal Information

IP Address
Browser Type
Device Information
Pages visited and time spent on site

How we use your information

We use your information to:
Process and fulfill orders
Communicate about orders, quotes, or inquiries
Provide customer support
Improve our website and services
Send updates, promotions, or marketing emails. (you can opt out at any time)

Sharing Your Information

We may share your information with trusted third parties ONLY when necessary to

Process payments (e.g. Stipe, Paypal, SwipeSimple, InkSoft, Electronic Merchant Systems
Ship orders (e.g., UPS, FEDEX, USPS)
Operate our website (e.g., hosting providers e-commerce platforms)

Cookies & Tracking Technologies

Our website may use cookies to

Enhance user experience
Analyze website traffic
Remember preferences

You can adjust your browser settings to disable cookies if you prefer.

Data Security

We implement appropriate security measures to protect your personal information. However, no online transaction is 100% secure.

Third Party Inks

Our website may contain links to other websites. We are not responsible for their privacy practices

Children’s Policy

Our website is not intended for children under 13, and we do not knowingly collect information from children

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date

Contact Us

If you have questions about this Privacy Policy, please contact us:

[Your Business Name]

[Your Address]

[Your Email]

[Your Phone Number]

Custom Orders Clause

Due to the custom nature of printed and embroidered products, customer provided artwork and order details may be stored for production and reordering purposes.

SMS/Text Notifications

By providing your phone number, you consent to receive order updates via SMS. Message and data rates may apply.