Like any good business, we value customer feedback. We appreciate the compliments and the constructive criticism. It’s how we grow and improve as a company.
We don’t simply say we have good customer service. We live it out through our actions. We’ve been serving Charleston area businesses and organizations for almost 30 years with unwavering commitment and dedication.
We know you have a lot of choices when it comes to branded apparel and promotional products. Plenty of screen printers online and in other communities are eager for your business.
We also know budgets are tight for many businesses. The price of everything from business insurance to office supplies to your CRM software is on the rise. When you’re feeling that financial pinch, it can be tempting to go where you find the best deal. We get it. But it’s important to fully understand what’s included in a quote for new shirts, uniforms or branded coffee mugs.
It’s disappointing to spend money on branded items only to wind up with subpar products, surprise charges, or delayed shipments.
We’re a small business too so we get it. You don’t have the time or money to waste. For almost 30 years, we’ve outfitted thousands of Charleston businesses in high-quality branded apparel.
We walk our customers through a step-by-step process, so they’re outfitted with the items they need to get noticed.
What you can expect when you work with Charleston Cotton Exchange:
- Touch, feel and try on. Come to our office to look at samples or try on clothing. You don’t have to guess. We love visitors!
- Choose from only the best. We’ve vetted vendors and brands so we can recommend the highest quality products.
- Quick turnaround. Most jobs are done within 10 to 15 business days.
- Put a face with a name. Your dedicated sales representative answers your questions and helps you choose the right items for your business.
- Design expertise. We have four designers on staff to help bring your vision to life. Whether it’s a company logo or a design for a special event, we have experts on standby.
- Efficient process. Our step-by-step process ensures you get exactly what you ordered without any surprises.
And that feedback we mentioned? We take it seriously.
We’re rolling out a pilot program with new retail packaging offers (think branded paper bands so you can roll up and display shirts more easily). That effort is 100 percent based on customer feedback. Our retail customers requested packaging options so we’re working on ideas and solutions.
Branded apparel and promotional products are a direct reflection of your business. Your employees and customers deserve to stand out.
That’s exactly what we wanted for Tommy Condon’s Irish Pub as we worked together on shirts for their 40th anniversary.
Here’s what Marketing Manager Taylor Mulvehill told us, “What a huge success our 40th anniversary celebration turned out to be. People were absolutely in love with the T-shirts! Thanks to you and your team for all of your hard work!”
And people are noticing the team at GEL Engineering. Greg Tyler, marketing director, said, “The shirts look fantastic. We’re getting a lot of compliments on these. Thanks again for the quick turnaround!”
Gretchen Showalter with College of Charleston Alumni Affairs wrote to us, “Our fifth annual CofC Day was a huge success, and the T-shirts were loved by all who attended our events. Thank you for your support in making this happen.”
Outfitting Charleston area businesses with branded apparel for almost 30 years. It’s not a responsibility we take lightly. It’s why we have a process, the knowledge, and service to help your business get noticed.
Come see us at 1758 Ashley River Road in Charleston. Don’t settle for inferior apparel, instead work with a knowledgeable, local team to ensure you get products that represent your brand well.
Check out our website or give us a call at (843) 764-0740 today!
Updated: June 15th, 2026